French company OZO was created in April 2010 by 2 arts and crafts engineers. The complete preparation of your order is made in France and we try to use mostly French or European products.
Electric bike kit specialist since 2010 We were among the first ones in the world to offer electric bike kits, and we the first ones to offer electric bike kits specially used for an AVT mountain bike use.
A best seller in the world, our Freeride kit is commercialised since 2011 and its continuous improvement currently gives us a remarkable reliability and effectiveness which are higher than for similar kits from the competition.
A team attending you Our team is young and dynamic. We will be able to answer your most technical question either by email and by phone. Feel free to pass by our shop if you are close to Aix-en-Provence, you will meet directly our technical crew and you’ll be able to try the majority of the products sold on our website.
After sales service France All the post-sales service is managed in France in our venues close to Aix-en-Provence. Our technicians are qualified persons who all have a diploma in mechanics or electricity. When the issue is too complex, the engineers from the research department will directly attend you in order for you to be find a solution quickly and that your electric bike stays your favourite mean of transport.
Tailor-made kits On our website, we offer complete conversion kits with various technical parameters in order to fit several user profiles. The products are assembled on order, we have enough flexibility to answer your personalization requests or specific projects.
Dynamic trials of the products before expedition All our orders are tested in dynamic on our bench test before expedition. In order to avoid bad surprises, all of your kit is completely controlled and tested before packaging.
Assembly in France The electric bike kits are assembled by hand in France. It gives us the possibility to manage all our production processes and quality control but also to be more flexible to answer your specific requests regarding adding particular options on your system, hand lacing a specific rim…
Quick delivery We do our best to deliver your order in the best deadline. The orders which don’t need preparation can be delivered within 48h. The more complex orders such as electric bike conversion kits need a preparation in our workshop with dynamic trials. These orders are generally delivered within one week since the reception of your payment.
As soon as your order is ready, you will receive an email to inform you of the expedition. This message contains a Tracking number which allow you to follow up with your expedition and to modify the delivery address in case you are not available at the last minute. Our packages sent via TNT transporter are delivered within 24H following the end of your order’s production.
Wise advices before and after sales All our teams is doing the best to give you all the advices in order to select a kit which correspond best to your needs. We keep the same enthusiasm and energy to answer your after sales questions either for user advice or for technical issues. In case of a breakdown, you can make a pre-diagnosis over the phone with one of our technicians with no extra costs.
Materials means and abilities adapted to professionals and individuals
The flexibility of our team allows us to answer individual and professional requests. Whatever your project is, we can bring you advises and help you in its development. In order to learn more on our services, please consult our page "Our services"